Frequently Asked Questions

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THOROUGH
About Premium Clean
Right now we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is, we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call and let’s work things out!

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

\”You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.\”

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

About our Cleaners

Right now we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is, we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call and let’s work things out!

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

\”You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.\”

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

About our Cleaning Services

Right now we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is, we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call and let’s work things out!

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

\”You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.\”

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

About our Booking Process

Right now we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is, we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call and let’s work things out!

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

\”You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.\”

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

About our Customer Support

Right now we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is, we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call and let’s work things out!

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

\”You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.\”

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Before the Cleaning Service

Right now we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is, we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call and let’s work things out!

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

\”You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.\”

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

During the Cleaning Service

Right now we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is, we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call and let’s work things out!

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

\”You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.\”

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

Other FAQs

Right now we are available to cater to areas such as Auckland, Rotorua, Palmerston North, Wellington, Dunedin, Christchurch, Hamilton, and Nelson. The good news is, we are working to make it available as well as to expand our coverage until we can deliver service to all corners of New Zealand. If you can’t find the service you need in your location, give us a call and let’s work things out!

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

Categories: Generic FAQ, Other FAQs

\”You can request a change to the date or time of a one-off booking by logging into your Premium Clean account.

  1. Go to Booking History
  2. Click the “Reschedule” button to the service you would like to change
  3. Click on the “Choose Your Service” where you can change the date and time

A notification of the change requested will be sent to the professionals, and you will receive a text and email confirming the change of date and time.\”

Categories: Generic FAQ, Other FAQs

At Premium Clean, communication is a key driving factor for the business. With that, we had to ensure you are going to have a seamless communication with your cleaner whenever and wherever. You can communicate with your cleaner through our Premium Clean mobile application. We ensure that you will receive real time updates and immediate feedback or response from them.

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

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Trusted & Professional Cleaners Why Book Premium Clean?

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Get Your Time Back

With our reliable cleaning service, you won't have to miss out on your self-care. It's time to take a break from the daily grind and focus on yourself for a change.⁣⁣

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Top-Vetted Cleaners

We care about your safety and the safety of the people around you, which is why we make sure that only 2% of candidates are accepted as our Professional Cleaners.

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Book In 60-Seconds
Book In 60-Seconds

We make it easy to book a cleaning service in just 60 seconds. You can use our app or website to find the best schedule for your appointment.

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Hassle-Free Rescheduling
Hassle-Free Rescheduling

Are you rescheduling your cleaning on the fly? Don't worry. We're here to help! Contact us a day in advance to reschedule your cleaning and avoid any hassles.

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Fixed upfront pricing
Fixed Upfront Pricing

We believe in transparency and fairness. That’s why we don’t charge hidden or extra fees and always show you the price upfront.

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Online Payment

We accept all major credit cards, so you can pay most comfortably.⁣

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Reliable & Consistent service

We believe in delivering a reliable service that you can depend on. We don't just clean your home; we make sure that it's clean and safe for you and your loved ones.⁣⁣

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We're here to help and clean Feel free to contact with us for any kind of query.

Premium Clean offers a range of cleaning services to suit your needs at home. We're happy to offer upfront pricing and an instant booking option.

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