Frequently Asked Questions

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About Premium Clean
No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you.

See, it’s quick and easy!

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

About our Cleaners

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you.

See, it’s quick and easy!

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

About our Cleaning Services

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you.

See, it’s quick and easy!

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

About our Booking Process

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you.

See, it’s quick and easy!

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

About our Customer Support

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you.

See, it’s quick and easy!

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

Before the Cleaning Service

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you.

See, it’s quick and easy!

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

During the Cleaning Service

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you.

See, it’s quick and easy!

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

Other FAQs

No. All cleaners and services booked with us through the Premium Clean website and mobile application are paid through the platform. Our cleaners are instructed not to accept cash/cheque.

Whether or not you’re at the space during your cleaning appointment is up to you! Upon booking through our website or the mobile app, you’ll be prompted to give us entry instructions.

We understand that you are quite busy, which is why you need a helping hand in cleaning your home. With that said, we will send you reminders through text message or email prior to the day of service to avoid the failure of cleaners to enter your home and begin their duties.

Ironing and laundry services are not part of our basic cleaning services. They come as add-ons. However, you can communicate and discuss any individual requests with your cleaners. Feel free to ask for ironing services. Unfortunately, we cannot guarantee those services, and neither can we assume any responsibility for potential damages.

To guarantee you that our cleaners are prepared and well-versed prior to accepting jobs through our premium cleaning app, we arrange a 2-day workshop for them.

Attendance at the workshop is compulsory for our cleaners. We do this to enhance their skills and increase their knowledge. Aside from that, we want to give you the peace of mind that our cleaners are competent, knowledgeable, and equipped with the right tools to provide a premium cleaning experience to you.

We believe in honesty and transparency. Our flat rate prices are published on the website to bring value for money with a fixed price based on the service with no hidden costs. When you book any of our services, you will instantly view the price of the service on the same page. If you wish to get a quote, you can email us here hello@premiumclean.co.nz.

We want to make your life easier and simpler. We already know that you want more time for yourself, your loved ones, or other important matters. With that said, we have used digital technology to give you plenty of options to book with us and make it faster for you to get somebody to clean your home!

You can either go to our website or download our Premium Clean Services app from App Store or Google Play Store. Simply select the most suitable service for you and let us know your preferences as well as special instructions so we can tailor fit our service to you.

See, it’s quick and easy!

Is it the end of your tenancy? Or are you planning to move out? Of course, you would want to leave your old home in good condition to please your landlord. We can help you with that.

We understand that your place may have accumulated dirt on the walls, bathroom floors, kitchen tiles, and every corner of your place during the time you lived there. With that said, our move-out cleaning checklist should cover all cleaning your place needs!

Otherwise, you can include your requests and choose add-ons to include other services.

Remember, the moment our cleaners arrive on your doorstep, they become your cleaner as well. They are experienced, skillful professionals that will leave your place speckless!

You can request them for extra services like carpet shampooing. Make sure to check the add-ons you would want your cleaner to do upon booking.

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Trusted & Professional Cleaners Why Book Premium Clean?

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Get Your Time Back

With our reliable cleaning service, you won't have to miss out on your self-care. It's time to take a break from the daily grind and focus on yourself for a change.⁣⁣

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Top-Vetted Cleaners

We care about your safety and the safety of the people around you, which is why we make sure that only 2% of candidates are accepted as our Professional Cleaners.

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Book In 60-Seconds
Book In 60-Seconds

We make it easy to book a cleaning service in just 60 seconds. You can use our app or website to find the best schedule for your appointment.

Book In 60-Seconds
Hassle-Free Rescheduling
Hassle-Free Rescheduling

Are you rescheduling your cleaning on the fly? Don't worry. We're here to help! Contact us a day in advance to reschedule your cleaning and avoid any hassles.

Hassle-Free Rescheduling
Fixed upfront pricing
Fixed Upfront Pricing

We believe in transparency and fairness. That’s why we don’t charge hidden or extra fees and always show you the price upfront.

Fixed upfront pricing
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Online Payment

We accept all major credit cards, so you can pay most comfortably.⁣

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Reliable & Consistent service

We believe in delivering a reliable service that you can depend on. We don't just clean your home; we make sure that it's clean and safe for you and your loved ones.⁣⁣

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We're here to help and clean Feel free to contact with us for any kind of query.

Premium Clean offers a range of cleaning services to suit your needs at home. We're happy to offer upfront pricing and an instant booking option.

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