Frequently Asked Questions

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TIMELY
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About Premium Clean
You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

About our Cleaners

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

About our Cleaning Services

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

About our Booking Process

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

About our Customer Support

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

Before the Cleaning Service

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

During the Cleaning Service

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

Other FAQs

You can call us at 0800 786 780 or drop us an email at support@premiumclean.co.nz. Otherwise, you can also feel free to connect with us through our social media and official website live chat. Rest assured that you will receive an immediate response as our support works 24/7 to cater to all your needs.

Alternatively, you can download the premium cleaning app to keep track of your cleaner as well as bookings and payments. Our team is working 365 days a year and you never have to scramble to find a cleaner!

Our customer service team is ready to answer any questions 24/7. You can contact us through multiple channels i.e Call, Email, Webchat. We strive to resolve any issues on the same day.

If you are not satisfied with our service, we wish to hear your concern. Tell us in the automated review system and we will send a new cleaner within 48 hours. Part of our promise for a 100% guaranteed satisfaction is freeing you of additional charges.

We take pride in building successful relationships with our customers. We are helping people to save their time and helping them have a better life. We have set up an automatic review process after every cleaning. With that, you can review your cleaner as well as their service. You will receive multiple communication reminders throughout your booking for the service process.

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Trusted & Professional Cleaners Why Book Premium Clean?

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Get Your Time Back

With our reliable cleaning service, you won't have to miss out on your self-care. It's time to take a break from the daily grind and focus on yourself for a change.⁣⁣

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Top-Vetted Cleaners

We care about your safety and the safety of the people around you, which is why we make sure that only 2% of candidates are accepted as our Professional Cleaners.

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Book In 60-Seconds
Book In 60-Seconds

We make it easy to book a cleaning service in just 60 seconds. You can use our app or website to find the best schedule for your appointment.

Book In 60-Seconds
Hassle-Free Rescheduling
Hassle-Free Rescheduling

Are you rescheduling your cleaning on the fly? Don't worry. We're here to help! Contact us a day in advance to reschedule your cleaning and avoid any hassles.

Hassle-Free Rescheduling
Fixed upfront pricing
Fixed Upfront Pricing

We believe in transparency and fairness. That’s why we don’t charge hidden or extra fees and always show you the price upfront.

Fixed upfront pricing
online-payment
Online Payment

We accept all major credit cards, so you can pay most comfortably.⁣

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Reliable & Consistent service

We believe in delivering a reliable service that you can depend on. We don't just clean your home; we make sure that it's clean and safe for you and your loved ones.⁣⁣

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We're here to help and clean Feel free to contact with us for any kind of query.

Premium Clean offers a range of cleaning services to suit your needs at home. We're happy to offer upfront pricing and an instant booking option.

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